Browsing Tag

user-centered-design

Benefits of User-Centered Design | Usability.gov

Is including user experience in project development worth the time and resources?If so, how can you determine and communicate back the value of following a user-centered design (UCD) approach to your organization?When talking about the…

Why Your APIs Need Design Help

Anything built should be built right. It doesn’t matter if it’s built of wood, carbon nanotubes or code. So it’s encouraging that the practice of User-Centered Design—getting customer feedback at every stage of a project—is…

Are FAQs Still Relevant?

Users have questions. Your content and website navigation can help them find answers, or potentially cause frustration. One tool for answering questions is up for debate: are FAQ sections still relevant in 2015, or are they a relic…

2015 Customer Service Trends: a Mid-Year Update

Earlier this year, we published 15 Government Customer Service Trends for 2015. We’re halfway through the year now—how are these trends holding up? 1. Centralized Customer Offices A few agencies have created centralized customer…

The USAGov Bilingual Style Guide Is Now Online!

About a year and a half ago, the Federal Citizen Information Center—today called USAGov—embarked on a very ambitious task: integrating our content operations. We blurred lines that defined silos and adopted a bilingual content approach…

Redesigning We the People

Summary: Improving the way you engage with the White House through our online petitions platform In July 2015, we announced a big change in the way we might answer petitions on We the People. We committed to responding to you within a…

Kids.Gov Reenvisioned

At USAGov, we always put our customers first. In the wake of our rebranding efforts, our desire to create a positive user experience across the organization has pushed us to turn a scrutinous eye toward Kids.gov — a site focused on…

The User-Centered Redesign of IdentityTheft.gov

I first came across the redesigned IdentityTheft.gov on Reddit, of all places. Someone had posted a link to the Federal Trade Commission’s (FTC) newly redesigned site and wrote: I hope this never happens to any of you as the entire…

Welcome to the New DHS.gov

Recently, I am happy to announce the newly optimized DHS.gov website. Over the past year, DHS has worked behind the scenes to update and modernize our flagship website, making it faster and easier to use. Some of the specific differences…

Sharing The Story of Innovation

Our goal for a more veteran-centered and innovative VA is shared. Our approach to innovation is collaborative. Our approach to innovation is driven by listening, understanding and responding to the experiences and stories of the Veterans…

The Data Briefing: Twenty Years of USAJOBS

I recently sat down with Michelle Earley, Program Manager, to discuss the new changes for the 20th anniversary of USAJOBS. 1) What are the three big lessons learned from 20 years of building and managing USAJOBS? I think one of the…

GetMyFuture.org: Essential Youth Resources, Now

This post was originally published on the United States. Department of Labor Blog. They say that life can be summed up as the process of a series of doors closing. By that, they mean that opportunities for taking different paths start to…

The New FEC.gov

Last week, the Federal Election Commission (FEC) unveiled their new website at FEC.gov. This new site is the result of a years-long collaboration with GSA’s 18F and features completely revamped tools for exploring campaign finance data.…

Improving Customer Experience with Digital Personas

Keeping the customer’s needs front and center is important when developing new digital tools. We recently developed a set of user personas as part of our work to establish a more robust—and data informed—understanding of the individuals…

Connected Government Act

The Connected Government Act (H.R.2331) was signed into law on January 10, 2018, and requires new and redesigned federal agency public websites to be mobile-friendly. The General Services Administration (GSA) and Office of Management and…

Getting Started with USWDS 2.0

Join us for our next monthly call on Friday, August 24, 2018 at 1:00 pm ET / 10:00 am PT for our monthly conversation with fellow designers and developers across the government. This month, the United States. Web Design System team will show you…

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