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Accessibility focuses on how a disabled person accesses or benefits from a site, system or application. Accessibility is an important part of the designing your site and should be considered throughout the development process. Section…

Federal agencies do not get a free pass on accessibility for mobile—as we stated earlier this month, Section 508 of the Rehabilitation Act applies to ALL information and communication technology (ICT). Luckily, there are a number…

To promote crowdsourcing, one effective tool is, well, crowdsourcing. Today, the White House Office of Science and Technology Policy (OSTP) and the Federal Community of Practice for Crowdsourcing and Citizen Science (CCS) unveiled…

Get your customer personas right, and you will improve the customer experience (CX) for the rest of your audience. That’s advice Rick Parrish from Forrester Research gave in response to an audience question during the September 29…

Have you worked with an employee with a disability? Are you an employee with a disability? Then, you know the unique challenges of the average workplace that able-bodied colleagues may never experience. Workplace challenges could…

If you were to spend any time with me in the kitchen, you would often find me searching out substitutions for ingredients that I don’t have on hand or have to drive 100 miles to find. I don’t want to abandon the recipe, so I substitute…

Today, I am happy to announce the newly optimized DHS.gov website. Over the past year, DHS has worked behind the scenes to update and modernize our flagship website, making it faster and easier to use. Some of the specific differences…

“Dispose of anything that does not fall into one of three categories: currently in use, needed for a limited period of time, or must be kept indefinitely.”—Marie Kondo Welcome to This Week’s IDEA, where we talk about…

https://www.youtube.com/watch?v=o7l5d6XVDuM NoteIn this video, Michael Horton, Accessible Design and Development Advisor at the GSA’s Office of Government-wide Policy, describes how to use manual and automated testing methods…