chatbots

The large language models behind AI chatbots are developing so rapidly that after eight months, a model only needs half the computing power to hit the same benchmark score - which is much faster than the rate at which computer chips…

Chatbots Reimagined: Crafting Exceptional Conversations with Generative AI Picture this: a world where every customer interaction is met with understanding, precision, and a touch of human-like warmth. Well, it’s kind of the reality…

Chatbots Reimagined: Crafting Exceptional Conversations with Generative AI Picture this: a world where every customer interaction is met with understanding, precision, and a touch of human-like warmth. Well, it’s kind of the reality…

Hundreds of millions of people already use commercial AI chatbotsJu Jae-young/Shutterstock Commercial AI chatbots demonstrate racial prejudice toward speakers of African American English – despite expressing…

Researchers in the US Army are experimenting with commercial AI chatbots as battlefield advisers in war game simulations – but experts caution that such AI should not be used in high-stakes situations

Editor’s Note: Today’s post is by Teresa Kubacka. Teresa is a senior data scientist in the Knowledge Management Group at the ETH Library (ETH Zurich) and leads a project “Towards Open Bibliometric Indicators”. The article…

When a human-AI conversation involves many rounds of continuous dialogue, the powerful large language machine-learning models that drive chatbots like ChatGPT sometimes start to collapse, causing the bots’…

If you needed more evidence that GenAI is prone to making stuff up, Google’s Gemini chatbot, formerly Bard, thinks that the 2024 Super Bowl already happened. It even has the (fictional) statistics to back it…

In wargame simulations, AI chatbots often choose violenceguirong hao/Getty Images In multiple replays of a wargame simulation, OpenAI’s most powerful artificial intelligence chose to launch nuclear attacks. Its…

For most of history, communicating with a computer has not been like communicating with a person. In their earliest years, computers required carefully constructed instructions, delivered through punch cards; then came a command-line…

NTU Ph.D. student Mr. Liu Yi, who co-authored the paper, shows a database of successful jailbreaking prompts which managed to compromise AI chatbots, causing them to produce information that their…

NTU Ph.D. student Mr. Liu Yi, who co-authored the paper, shows a database of successful jailbreaking prompts which managed to compromise AI chatbots, causing them…

Credit: Unsplash/CC0 Public Domain Pressing a button will be one way to summon an artificial intelligence agent as Microsoft wields its…

Autoregressive sampling. The LLM is sampled to generate a single-token continuation of the context. Given a sequence of tokens, a single token is drawn from the…

A leading expert in the field is pushing back against the concept of “hallucination,” arguing that it gets much of how current AI models operate wrong. Credit:…

Ten months ago, I wrote about the rise of the post-app world in which mobile personal assistants would do the work of five to 10 apps combined. These mobile personal assistants, now known as chatbots, would work through conversational…

Cognitive computing has been receiving a good deal of attention lately as more companies have been building intelligent agents. Ever since IBM Watson’s 2011 appearance on Jeopardy, cognitive computing has spread into healthcare,…

It is at the intersections of fields where you find the most fascinating and innovative concepts. Recently, a conference on “Open Human Resources and the Cognitive Era” explored the use of chatbots and blockchain technologies in human…

It might surprise some of you to know that artificial intelligence (AI) is already in use and a routine part of our daily lives, but we leverage this technology when we use our smartphones or other devices to ask Apple’s Siri,…

You have probably read about the recent release of the White House’s report on using artificial intelligence (AI). As with previous technologies, AI holds much promise in the areas of education, commerce, criminal justice, the…

In December, I plan to write two postings detailing a scenario analysis for the next ten years of the Federal government’s data technologies. Governments are on the cusp of amazing technological advances propelled by artificial…

In April, Facebook made it possible for organizations to use chatbots to send and receive messages from users of Facebook Messenger. That’s a big deal. Facebook Messenger is now used by 900 million people every month. As the name…

DigitalGov University (DGU), the events platform for DigitalGov, provides programming to build and accelerate digital capacity by providing webinars and in-person events highlighting innovations, case studies, tools, and resources.…

Along with the New Year comes new buzzwords. Here are some that you are certain to hear about and see this year. Chatbot Short for ”chat robot,” a chatbot is a computer program that simulates human conversation, or chat, through…

Forbes magazine recently ran an article showcasing six handy mobile apps that were built using federal government open data. The apps range from the Alternative Fueling Station Locator to ZocDoc (a doctor locator). What I especially like…

In the last national election, the earliest born members of Generation Z voted for the first time. In 2019, the American workforce will see the influx of tens of millions of Gen Zers who, according to some researchers, will be a stark…

Over a year ago, I wrote about the potential of new chatbot blockchain digital autonomous organizations. I was excited about the possibilities of how the emerging technologies of chatbots and blockchains would merge to create the digital…

The best way to learn a new technical skill is to just play around with the technology. Learning through playing with technology goes for building websites, mobile apps, and now, chatbots. As chatbots have become more popular, some…

The emergence of generative artificial intelligence has ignited a deep philosophical exploration into the nature of consciousness, creativity, and authorship. As we bear witness to new advances in the field, it’s…

Someone’s prior beliefs about an artificial intelligence agent, like a chatbot, have a significant effect on their interactions with that agent and their perception of its trustworthiness, empathy, and effectiveness, according to a new…

Computing is at an inflection point. Moore’s Law, which predicts that the number of transistors on an electronic chip will double each year, is slowing down due to the physical limits of fitting more transistors…

What is Aidan?! Aidan®, Federal Student Aid’s (FSA) virtual assistant, has been providing customers with responses to common questions about financial aid, loan balances, repayment plans, loan servicers, and more since December 2019.…

Federal Student Aid (FSA) has 68 million customers, many of whom have used our call centers and may have waited to speak with a representative. In fact, we receive about 30 million calls annually. But some research showed that…

For millions of Americans, access to government information and services isn’t a luxury — it’s critical. And now, more than ever, their experiences using contact centers, websites, and other channels to find unemployment support, file…

Better customer experience, faster response time, and longer availability are some of the many benefits of leveraging automation and artificial intelligence (AI). As more federal teams consider the use of chatbots to improve access for…

Robotic Process Automation (RPA) was introduced to the federal government several years ago and is now recognized as a powerful processing and automation tool. RPA technologies emulate human actions and dramatically reduce an…