civic-tech

We’d like to introduce you to the Digital Experience Council, a new subcommittee of the Federal Chief Information Officer’s Council that partners with agency practitioners to deliver a digital-first public experience. The Digital…

Getting started How to use this guide: We recommend conducting accessibility testing throughout the design and development processes. If you have project-specific questions, ask your agency’s accessibility team. Plain language Can you…

Getting started Accessible front-end development ensures people with different abilities can access, understand, and navigate web content, regardless of how they’re accessing it. Front-end developers collaborate with other members of a…

Getting started Product managers play a vital role in communicating accessibility requirements early in the project lifecycle, ensuring each team member knows their responsibility, and keeping the team accountable for building accessible…

Getting started Accessibility is usability for people who interact with products differently. Your role is to help the team approach accessibility as a facet of user experience rather than checklist of requirements. How to use this…

Getting started Everyone benefits from designs that are easier to see. People with different visual abilities see your designs in varying ways—the diverse nature of impairments creates a wide variation in how your designs are perceived.…

What is the Digital Experience Council? The Digital Experience (DX) Council was required by M-23-22, Delivering a Digital-First Public Experience, and launched in February 2024 as a subcommittee of the Federal Chief Information Officer’s…

What is the Program Management Improvement Accountability Act? The Program Management Improvement Accountability Act, otherwise known as PMIAA, was signed into law in December 2016. In June 2018, the Office of Management and Budget (OMB)…

For most of us Gen X and Gen Y kids, 2016 was not kind to our childhood. The biggest blows for me were losing two music icons and Internet innovators, David Bowie and Prince , and everybody’s favorite space princess, Carrie Fisher. But,…

As the saying goes, the more things change, the more they stay the same. Digital.gov — celebrating its 10th anniversary on February 14, 2024 — used to be called WebContent.gov. In the mid-2000s, the WebContent.gov team published…

When I received an offer to join the federal government as a U.S. Digital Corps Fellow, I wrote a pros and cons list. Listed in the cons list was the word “slow.” Before joining the civil service, I thought the federal government was…

What is an influencer program? In the rapidly evolving social media landscape, working with influencers has become a popular way to reach a desired audience. A social media influencer is anyone with a social media following beyond their…

As a designer working in a customer experience shop, I’m frequently asked how customer experience and design work together. After all, the two seem similar, but they’re not quite the same. Both center on humans and the human experience,…

Alert The Federal Crowdsource Mobile Testing Program at the U.S. General Services Administration (GSA) is no longer active. This page will be archived. Does your mobile site function properly on all…

The GSA Office of Government-wide Policy is proud to announce the successful launch of its newest IT Portfolio management tool, Folio. Folio, designed by the Federal eCPIC Steering Committee (FESCOM), is the successor to the Electronic…

Digital.gov, a service of the U.S. General Services Administration (GSA), manages several communities of practice for government employees and contractors. We manage these communities to fulfill our mission, which includes making open…

Making Mobile Gov was a three phase multi-media project created by the MobileGov Community of Practice to help federal agencies discover, discuss and design a citizen-centric path to mobile government services and information. Held…

If you manage a public website in the federal government’s executive branch, various policies require you to have certain content—or provide links to content—from specific places on your website. This page makes it clear: what links are…

Today at the #SocialGov Summit for Social Media Week DC, we’ll showcase two new initiatives for citizens, agencies and small businesses that help unlock the full potential of social data for the next generation of government services and…

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by the Environmental Protection Agency. The Indoor airPLUS app provides home builders and…

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by the Transportation Security Administration. The MY TSA mobile app and website developed…

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by the Environmental Protection Agency. The Enivronmental Protection Agency’s Mobile…

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by the NIH Office of Dietary Supplements. The Office of Dietary Supplements (ODS) at the…

In April 2012, the U.S. General Services Administration launched a “full stack” responsive redesign of the federal mobile apps galleries: apps.USA.gov and apps.GobiernoUSA.gov. The full stack includes both a REST API and a complete…

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by National Archives and Records Administration. DocsTeach is a mobile application…

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by National Oceanic and Atmospheric Administration (NOAA). The Release Mako App was…

If you’re creating video, stock footage can be your best friend. If you need shots of people walking around, a photo of Chicago, the sound of footsteps or a Latin soundtrack, someone else has already probably already created it and…

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by GSA’s Office of Citizen Services & Innovative Technologies, Contact Center…

The Mobile Platform Development Series was developed to help government agencies learn how to deliver government content–information, data and services–anytime, anywhere and on any device. One way to deliver content to citizens is via…

MobileGov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by the U.S. Department of Agriculture. Mobile Ask Karen is an extension of USDA’s Food…

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by the National Library of Medicine._ _ The National Library of Medicine (NLM)…

Last month, the Obama Administration launched the Digital Government Strategy (PDF/ HTML5), a comprehensive roadmap aimed at building a 21st Century Digital Government that delivers better digital services to the American people. We’ve…

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by the Smithsonian. _ _ The Smithsonian’s Mobile Strategy is designed to be integral to the…

Some agencies are turning to responsive design to support device-agnostic content delivery which was called for in the recently released Digital Innovation Strategy. Last week, GSA’s Mobile Program Management Office held a responsive…

Recruiting the right judges, writing clear rules, and ensuring the public can find your apps challenge online will help ensure success. Recruit the judges <ul> <li> Reach out to those who have…

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by AIDS.gov. AIDS.gov implemented an innovative model for responsive design by…

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by the Department of Labor. The Heat Safety Tool provides the heat index for your work…

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by the Internal Revenue Service. The IRS2Go app lets taxpayers check on the status of…

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by Healthfinder.gov__. The actual healthfinder.gov site was launched approximately…

There’s an easier way to get content and data into the hands of citizens. Application Programming Interfaces, or APIs, are web services that allow people to more easily consume content and data in multiple ways–via mobile devices, mobile…

Introduction USAGov and USAGov en Español (formerly known as GobiernoUSA.gov) use social media to make government information easy for people to find, access, and use. Among the essential tools we use are videos, which we host on…

Federal agency mobile implementation is an important aspect of the Digital Government Strategy, so last week the Mobile Gov team and Digital Gov University partnered for a “Mobile First” Webinar. A “mobile first” approach is where new…

Kids and adults use Web search tools differently. Kids fail more often, because they often don’t have enough knowledge or experience to search using the right keywords, or understand search results. If you’re designing websites for…

To help agencies produce better decision-making across the organization about how to best spend resources on digital services and manage their data, the Digital Government Strategy tasked the Digital Services Advisory Group with…

SMS or Short Message Service (Texting) is a mobile device capability where users are able to send short (generally 160 characters maximum) text messages to another user via the use of the keypad or built-in keyboard. Seventy-three…

Yesterday marked three months since the release of the Digital Government Strategy and agencies have been making great strides in meeting the milestones toward building a 21st Century Government. In his blog, Building-blocks of a…

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by the Centers for Medicare and Medicaid Services. Medicare.gov is the consumer…

Tashatuvango/iStock/Thinkstock Automated translation is touted as a one click solution. But is it? From time to time, the listserv lights up with the issue of translating websites into other languages and I’ve seen the interest…

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by National Cancer Institute._ _ The National Cancer Institute (NCI), the nation’s leading…

“Dark Social” media took the web by storm this week, unveiling to many the shadows in measuring your social media impact. This accounts for the majority of your traffic and yet lives untraced where standard metrics fear to tread…