Browsing Tag

civic-tech

A five-step plan for communicating with leadership

Often, you have only one brief chance to engage your organization’s leadership. Think of this as your “elevator pitch" moment. You need to hit the high points, make your recommendations, and solicit leadership’s buy-in and approval —…

Delivering seamless customer journeys

When two rivers meet Let’s do a little experiment. Visit two government websites on similar topics (for example, try buy.gsa.gov and gsa.gov/buy). Do they look the same? Probably not. There is a natural phenomenon that happens when you…

Meet your Digital Experience Council

We’d like to introduce you to the Digital Experience Council, a new subcommittee of the Federal Chief Information Officer’s Council that partners with agency practitioners to deliver a digital-first public experience. The Digital…

Accessibility for content designers

Getting started How to use this guide: We recommend conducting accessibility testing throughout the design and development processes. If you have project-specific questions, ask your agency’s accessibility team. Plain language Can you…

Accessibility for front-end developers

Getting started Accessible front-end development ensures people with different abilities can access, understand, and navigate web content, regardless of how they’re accessing it. Front-end developers collaborate with other members of a…

Accessibility for product managers

Getting started Product managers play a vital role in communicating accessibility requirements early in the project lifecycle, ensuring each team member knows their responsibility, and keeping the team accountable for building accessible…

Accessibility for user experience designers

Getting started Accessibility is usability for people who interact with products differently. Your role is to help the team approach accessibility as a facet of user experience rather than checklist of requirements. How to use this…

Accessibility for visual designers

Getting started Everyone benefits from designs that are easier to see. People with different visual abilities see your designs in varying ways—the diverse nature of impairments creates a wide variation in how your designs are perceived.…

An introduction to the Digital Experience Council

What is the Digital Experience Council? The Digital Experience (DX) Council was required by M-23-22, Delivering a Digital-First Public Experience, and launched in February 2024 as a subcommittee of the Federal Chief Information Officer’s…

Balancing priorities and values

When I received an offer to join the federal government as a U.S. Digital Corps Fellow, I wrote a pros and cons list. Listed in the cons list was the word “slow.” Before joining the civil service, I thought the federal government was…

Customer experience and human-centered design

As a designer working in a customer experience shop, I’m frequently asked how customer experience and design work together. After all, the two seem similar, but they’re not quite the same. Both center on humans and the human experience,…

Folio

The GSA Office of Government-wide Policy is proud to announce the successful launch of its newest IT Portfolio management tool, Folio. Folio, designed by the Federal eCPIC Steering Committee (FESCOM), is the successor to the Electronic…

Digital.gov Community Guidelines

Digital.gov, a service of the U.S. General Services Administration (GSA), manages several communities of practice for government employees and contractors. We manage these communities to fulfill our mission, which includes making open…

Making Mobile Gov Project

Making Mobile Gov was a three phase multi-media project created by the MobileGov Community of Practice to help federal agencies discover, discuss and design a citizen-centric path to mobile government services and information. Held…

Required web content and links

If you manage a public website in the federal government’s executive branch, various policies require you to have certain content—or provide links to content—from specific places on your website. This page makes it clear: what links are…

Social Data Unlocked for Next Generation Services

Today at the #SocialGov Summit for Social Media Week DC, we’ll showcase two new initiatives for citizens, agencies and small businesses that help unlock the full potential of social data for the next generation of government services and…

EPA Indoor airPLUS App

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by the Environmental Protection Agency. The Indoor airPLUS app provides home builders and…

My TSA Mobile App

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by the Transportation Security Administration. The MY TSA mobile app and website developed…

EPA’s Mobile Access Review Committee

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by the Environmental Protection Agency. The Enivronmental Protection Agency’s Mobile…

MyDS Web App

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by the NIH Office of Dietary Supplements. The Office of Dietary Supplements (ODS) at the…

USA.gov Mobile Apps Gallery

In April 2012, the U.S. General Services Administration launched a “full stack” responsive redesign of the federal mobile apps galleries: apps.USA.gov and apps.GobiernoUSA.gov. The full stack includes both a REST API and a complete…

NARA’s DocsTeach

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by National Archives and Records Administration. DocsTeach is a mobile application…

NOAA’s Release Mako App

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by National Oceanic and Atmospheric Administration (NOAA). The Release Mako App was…

Find Free Video Stock Footage

If you’re creating video, stock footage can be your best friend. If you need shots of people walking around, a photo of Chicago, the sound of footsteps or a Latin soundtrack, someone else has already probably already created it and…

RIM/Blackberry Mobile Development Webinar Recap

The Mobile Platform Development Series was developed to help government agencies learn how to deliver government content–information, data and services–anytime, anywhere and on any device. One way to deliver content to citizens is via…

USDA’s Ask Karen

MobileGov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by the U.S. Department of Agriculture. Mobile Ask Karen is an extension of USDA’s Food…

MedlinePlus Mobile Evaluation

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by the National Library of Medicine._ _ The National Library of Medicine (NLM)…

Mobile Strategy at the Smithsonian

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by the Smithsonian. _ _ The Smithsonian’s Mobile Strategy is designed to be integral to the…

Mobile Webinar Series Recap: Responsive Design

Some agencies are turning to responsive design to support device-agnostic content delivery which was called for in the recently released Digital Innovation Strategy. Last week, GSA’s Mobile Program Management Office held a responsive…

How to Implement an Apps Challenge

Recruiting the right judges, writing clear rules, and ensuring the public can find your apps challenge online will help ensure success. Recruit the judges <ul> <li> Reach out to those who have…

AIDS.gov Responsive Design

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by AIDS.gov. AIDS.gov implemented an innovative model for responsive design by…

OSHA Heat Safety Tool App

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by the Department of Labor. The Heat Safety Tool provides the heat index for your work…

IRS2Go App

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by the Internal Revenue Service. The IRS2Go app lets taxpayers check on the status of…

Healthfinder.gov API

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by Healthfinder.gov__. The actual healthfinder.gov site was launched approximately…

Introduction to APIs

There’s an easier way to get content and data into the hands of citizens. Application Programming Interfaces, or APIs, are web services that allow people to more easily consume content and data in multiple ways–via mobile devices, mobile…

Accessibility Editorial Guidelines for YouTube

Introduction USAGov and USAGov en Español (formerly known as GobiernoUSA.gov) use social media to make government information easy for people to find, access, and use. Among the essential tools we use are videos, which we host on…

Mobile First Webinar Recap

Federal agency mobile implementation is an important aspect of the Digital Government Strategy, so last week the Mobile Gov team and Digital Gov University partnered for a “Mobile First” Webinar. A “mobile first” approach is where new…

How Kids Search

Kids and adults use Web search tools differently. Kids fail more often, because they often don’t have enough knowledge or experience to search using the right keywords, or understand search results. If you’re designing websites for…

SMS or Short Message Service

SMS or Short Message Service (Texting) is a mobile device capability where users are able to send short (generally 160 characters maximum) text messages to another user via the use of the keypad or built-in keyboard. Seventy-three…

Digital Government Strategy Milestones Report

Yesterday marked three months since the release of the Digital Government Strategy and agencies have been making great strides in meeting the milestones toward building a 21st Century Government. In his blog, Building-blocks of a…

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