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At the Public Experience (PX) Contact Center, we recognize the important role of quality in shaping customer interactions. When people call and chat with us, they expect clear, reliable information about government benefits and services.…

Smart textiles are making virtual reality more immersive and enabling wearers to experience the sensation of physical touch. An ultrathin film that can transmit…

Yuhang Hu of Creative Machines Lab face-to-face with Emo. Credit: Creative Machines Lab/Columbia Engineering What might you do if you walked up to a robot with a human-like head and it smiled at you…

Yuhang Hu of Creative Machines Lab face-to-face with Emo. Credit: Creative Machines Lab/Columbia Engineering What might you do if you…

Infectious Disease Reports, Vol. 16, Pages 298-316: Current Progress and Future Perspectives in Contact and Releasing-Type Antimicrobial Coatings of Orthopaedic Implants: A Systematic Review Analysis Emanated from In Vitro and In Vivo…

Salesforce has announced new features for Service Cloud that provide agents and supervisors with AI-powered insights, content generation, and automation capabilities to help increase customer satisfaction, grow loyalty, and help…

1. IntroductionAccording to Schalock and colleagues , intellectual disabilities (IDs) are characterised by severe limits in cognitive functions and adaptive behaviour across a wide variety of everyday tasks evident before age 18.…

A CDC investigation notice regarding multistate outbreaks of Salmonella infections has been posted: https://www.The Centers for Disease Control and Prevention headquartered in Atlanta (CDC).gov/salmonella/backyardpoultry-06-22/index.html Key points: CDC and public health officials in several states are…

October 08, 2020 By the Contact Center - Center of Excellence Contents: Introduction The federal government spends over $20 billion a year on contact centers, primarily on outdated technology and processes. Improving…

Why GAO Did This Study With the emergence and rapid global spread of COVID-19, smartphone apps have been developed to supplement manual contact tracing, which is a public health measure used to slow the spread of infectious…

A contact lens inscribed with the spiral designLaurent Galinier Lenses featuring a trippy, spiral design can offer an alternative to traditional multifocal lenses. They seem to produce clearer images than standard…

A contact lens inscribed with the spiral designLaurent Galinier Lenses featuring a trippy, spiral design can offer an alternative to traditional multifocal lenses. They seem to produce clearer images than standard…

Case:  23-3521230Date:  Monday, December 18, 2023Time:  8:11 p.m.Location:  6600 block of Middle Fiskville Road – Burlington Coat Factory         The Austin Police Department (APD) Child Abuse unit is requesting the public’s assistance…

Disclaimer: Early release articles are not considered as final versions. Any changes will be reflected in the online version in the month the article is officially released. Author affiliations: Centers for Disease…

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by GSA’s Office of Citizen Services & Innovative Technologies, Contact Center…

1 IntroductionLivestock, particularly in intensive settings, are exposed to potential stressors such as routine husbandry and housing practices. These stressors can impair animal welfare and performance . Stress resilience refers to the…

Contact centers operated and managed by federal agencies have to follow certain laws, regulations, policies, and other directives. Unless specifically noted, contact centers operated and managed by states or local governments do…

Contact centers operated and managed by federal agencies have to follow certain laws, regulations, policies, and other directives. Unless specifically noted, contact centers operated and managed by states or local governments do…

Using contact centers to deliver digital services is an emerging area in government. Due to the growth of online services, centers receive more attention and represent an important touch point for customers. When you need to speak…

What is a Contact Center? A contact center is a central point in an organization where your customer contact channels, such as telephone, email, text, chat, fax, Text Telephones (TTY), web or mail, are managed. For telephone activities,…

A contact center is supported by several technologies designed to enhance the customer experience, improve the operating and management efficiency, or lower the overall costs of running a contact center. These technologies are: Automatic…

Many things can impact the service quality, economics, and sustainability of your government contact center. This section provides insight on various aspects of operating and managing a contact center to help you improve its performance.…

All of us want to improve the content and information we provide to the public, but we’re intimidated by where to start: Does our website provide clear content? Is the best information hidden on pages a few layers down? What should…

While it does provide challenges, anytime, anywhere digital government provides numerous opportunities for contact centers to do business more effectively. According to this study by Compare Business Products, one of the most…

Government agencies are always looking for better ways to connect with their audiences while making more effective use of existing (or shrinking) resources. To that end, several agencies—including ours, the National Cancer…

“In business, words are words, explanations are explanations, promises are promises, but only performance is reality.” Harold S. Geneen As government contact center managers, we dream of having contact center contractors who…

As part of its ongoing effort to enhance customer experience for current and prospective exporters, the Export-Import Bank of the United States. (Ex-Im Bank) is unveiling a new and improved customer contact center that includes an improved…

The Government Contact Center Council (G3C), led by GSA’s Tonya Beres, has been working with DigitalGov University to host events for the contact center community across the federal government. This year they hosted events and posted…

For more than 40 years, Warren Snaider has been working at the General Services Administration providing government information to the public. A Senior Federal Information Specialist, Snaider has witnessed government contact…

The federal government has caught the customer experience bug. We want our customers to complete their tasks with minimal effort using a streamlined process. If they need personal help, we want it to be quick, polite, and provide…

LACEY, Wash. – After you apply for federal disaster assistance, it is important to make sure The Federal Emergency Management Agency has your current contact information. Be aware that phone calls from The Federal Emergency Management Agency may appear to come from unidentified numbers. The Federal Emergency Management Agency may need to…

Chris Hedges speaking on his RT program 'On Contact' Global Warming Jun 19, 2017 Chris Hedge's concluding remarks after discussing the geopolitical ...

The Point of Contact (PoC) Programme by the Renewable Energy and Energy Efficiency Partnership (REEEP) and the Gold Standard (GS) Foundation is creating case studies to help provide more information about and encourage the uptake of GS…

FDA reminds people, in time for Halloween, that non-prescription decorative contact lenses may harm their vision. Learn more at