GSA

October 08, 2020 By the Contact Center - Center of Excellence Contents: Introduction The federal government spends over $20 billion a year on contact centers, primarily on outdated technology and processes. Improving…

To help agencies produce better decision-making across the organization about how to best spend resources on digital services and manage their data, the Digital Government Strategy tasked the Digital Services Advisory Group with…

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by the General Services Administration. The Child Care Information Portal is a…

In September, the General Services Administration (GSA) launched a registry of all federally-managed social media accounts. We want to explain a little of the history behind the registry and talk about a few things that make it a truly…

With mobile use growing exponentially and federal agencies implementing customer-facing mobile services for the Digital Government Strategy, we decided to put together a Mobile Gov resource “cheat sheet” with concepts and…

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by GSA. The General Services Administration’s Federal Acquisition Service Customer Accounts…

Labs.Data.gov is a repository of shared services to prototype and provide developer resources to government agencies. Each tool uses Web services and lightweight, open source code to provide powerful functionality. Agencies are…

What do kids know about Web design? As we found out, quite a lot. Recently our DigitalGov User Experience Program teamed up with the Kids.gov team to get some big time feedback from some pint-sized testers in a hallway test. We…

Everyone wants to know how to provide outstanding customer experience in government. It can be difficult, because everyday our customers are also doing business with companies like Starbucks, Zappos, and Virgin America, that excel in…

The vision for my office, the Office of Citizen Services and Innovative Technologies (OCSIT) at GSA, is simple: Deliver a world-class experience to the public when accessing government information and services – anytime, anywhere…

Responsive web design has been a beacon of light in the darkness of mobile strategy for many federal agencies. Many agencies have implemented it and many others are exploring this approach to Mobile Gov. There are still many…

This is a phenomenal month for federal challenge and prize competitions with 12 new programs launched in February. The challenge.gov platform usually averages four to six new challenges a month, so we’re excited to see the year…

The federal government can now unlock the collaborative “genius” of citizens and communities to make public services easier to access and understand with a new free social media platform launched by GSA today at the Federal #SocialGov…

Today we’re announcing our first product launch: FBOpen, a set of open-source tools to help small businesses search for opportunities to work with the U.S. government. On the surface, FBOpen is a website: fbopen.gsa.gov is a simple,…

On this Earth Day, federal social media managers are hard at work, sharing and promoting what government and citizens can do to protect the environment. We’ve compiled a sample of the activities that also show how different agencies are…

Smartphones, tablets, Twitter, Facebook, Instagram, not to mention your agency’s desktop website, are all clamoring for information, but sliced and diced in different ways. How can you make your content adaptive for efficient…

What if a single piece of paper could make your mobile app work 20 percent better? It’s hard to imagine something as unimpressive as paper influencing our 21st century smartphones, but it’s true. Well before we get into the design…

Structured content and open content models can help you create content that is platform-agnostic, format-free, and device-independent. This was the theme of the “What Structured Content Can Do For You: Article Model” webinar last month.…

Got innovation? Well, we do! On Wednesday May 28, the Challenge.gov team gathered the Challenges and Prizes Community of Practice. The group covered two topics: Highlights from challenge competitions run in 2013. Concepts and tips for…

The U.S. General Services Administration (GSA) Center for Charge Card Management (CCCM) administers the GSA SmartPay®️ program, providing services to more than 560 federal agencies, organizations, and Native American tribal…

This is Part 2 in a three-part series with the U.S. General Services Administration (GSA) Center for Charge Card Management (CCCM) about building their new, open-source program and training websites, and the new Section 889 web app.…

This is Part 3 in a three-part series with the U.S. General Services Administration (GSA) Center for Charge Card Management (CCCM) about building their new, open-source program and training websites, and the new Section 889 web app.…

Six months ago, we launched this DigitalGov.gov platform to support federal agencies in delivering 21st century digital services and information to the public. It seems a good time to share some of the thinking that went into the…

The new second draft of the U.S. Public Participation Playbook incorporates changes that were proposed from nearly 100 suggestions submitted after the first week of public comment, with more improvements to come. We still need your…

For a seminar organized by DigitalGov University, Robert Read, the Managing Director at 18F, gave a presentation on agile methodologies in the federal government. Risk mitigation is a big advantage of using the agile methodology.…

So, you have some systems or tools your customers or employees access. Maybe you want to put together a robust capability to conduct usability testing. How do you start formalizing user experience (UX) into your organization? Brad…

Tackling technology tasks just got easier. Recently, federal agencies negotiated eight new Terms of Service (TOS) Agreements for free apps and services. DigitalGov has an extensive list of federal-friendly TOS agreements for free…

While we owe everyone who has written for DigitalGov.gov a piece of birthday cake, since we don’t bake, we are going to wish that someone brings them all cake. Instead we will thank our authors for their fabulous contributions. Each and…

Many forces are converging to strengthen the political, economic and commercial ties that bind the United States, Canada and Mexico. The GSA Office of Citizen Services and Innovative Technologies (OCSIT) has anticipated this drive toward…

For more than 40 years, Warren Snaider has been working at the General Services Administration providing government information to the public. A Senior Federal Information Specialist, Snaider has witnessed government contact…

The federal government is increasingly focused on designing and delivering citizen-centered services with enhanced experiences that deliver value to customers. These ideals are established in the Presidential Management Agenda Customer…

When focusing on customer experience, we all know that we need to truly understand our customer if we expect to provide them with an enjoyable experience. In an effort to do so, organizations often jump right to a survey to…

The U.S. federal government is launching a new project to monitor how it’s doing at best practices on the Web. A sort of health monitor for the U.S. government’s websites, it’s called Pulse and you can find it at pulse.cio.gov.…

While Facebook and Twitter are the most popular social media platforms (according to some rankings), your agency can and should evaluate the benefits of platforms like Pinterest, which have seen major growth in users and activity.…

Around this month’s Communities Theme, the DigitalGov team thought we’d round up your community rock stars. These are people in your communities who’ve gone above and beyond, who’ve contributed content, organized events, participated in…

One of the most important rights of American citizens is the right to vote. It is the foundation of our democracy, and in many ways, the basis of our government. This is why the team at USA.gov is excited to announce the launch of…

Have you worked with an employee with a disability? Are you an employee with a disability? Then, you know the unique challenges of the average workplace that able-bodied colleagues may never experience. Workplace challenges could…

There’s more than one way to harness the wisdom of the crowd. In honor of December’s monthly theme, we’re diving into and defining the various ways that federal agencies use public contributions to meet real needs and fulfill important…

2015 was a big year for 18F. We almost doubled in size, worked with 28 different agency partners, and released products ranging from Design Method Cards to cloud.gov. Internally, we improved onboarding and our documentation by releasing…

Recently, Regional Administrator Sara Manzano-Díaz of the U.S. General Services Administration (GSA) introduced a web-based leasing tool, the Automated Advanced Acquisition Program (AAAP), to 60 lessors and/or brokers at the Dow Building…

Americans Use Public Data to Improve the Lives of Fellow Citizens Data is one of our most important national assets. It informs our policy and our national priorities. But as we have seen time and time again, the most effective way…

The work of the federal government is incredibly diverse, and affects almost every aspect of American life, whether it is keeping planes in the air or ensuring that our food is safe. Every public service the government provides requires…

Much of our work with government partners to deliver better digital services has resulted in full websites, applications, and embarking on large-scale transformation efforts. In addition to those types of projects, we also work on…

The White House this week released a report detailing the impact of 100 initiatives that have expanded U.S. capacity in science, technology and innovation over the past eight years. Evident throughout the report is the influence of…

The mission of U.S. General Services Administration (GSA)’s Integrated Technology Services (ITS) is to deliver best value technology solutions to the government and the American people, and one of the most critically important…

One of the biggest challenges in implementing a new technology or process is change. Change creates a multitude of feelings; for some it is apprehension and uncertainty, while for others it is excitement and acceptance. Change management…

If federal agencies need an incentive to be more open and innovative in addressing critical issues, they need look no further than news this week from the White House. On August 10, the White House Office of Science and Technology Policy…

Summary: Today, we’re launching the M3 Framework to provide agencies with leading best practices for mission-support function modernizations and migrations. The government’s internal operations have a powerful impact on service to its…

This week marks a special anniversary for GSA as we celebrate our Data-to-Decision (D2D) platform since its launch in the fall of 2015. D2D is GSA’s data management platform that collects, manages, and analyzes complex data to enable…

Note: This is a guest blog post by Amando E. Gavino, Jr., Director, Office of Network Services, ITS/FAS/GSA. He is responsible for a portfolio of telecommunication acquisition solutions that provide government agencies the ability to…